jillicrown Privacy Policy

1 Introduction

jillicrown is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that goes double when real money and personal information are involved. Whether you're playing from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, you deserve to know exactly how your data is handled.

This Privacy Policy applies to all personal data collected through the jillicrown website at jillicrown.org, any associated mobile-optimized interfaces, customer support channels, and any other touchpoints through which jillicrown interacts with players and prospective players.

This policy should be read alongside our Terms & Conditions, which govern the overall relationship between jillicrown and its players. Both documents together form the complete agreement between you and jillicrown regarding your use of the platform.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations, jillicrown acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the operation of the jillicrown platform.

As Personal Information Controller, jillicrown determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

3 Personal Data We Collect

jillicrown collects the following categories of personal data, depending on how you interact with our platform:

3.1 Registration & Identity Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — you must be 21 or older)
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province)
• Government-issued ID details (e.g., Philippine passport, driver's license, PhilSys National ID, UMID, SSS ID)

3.2 Contact Data

• Email address
• Mobile phone number (Philippine mobile number preferred)

3.3 Financial Data

• GCash account number or registered mobile number
• PayMaya (Maya) account details
• Bank account details (BPI, BDO, Metrobank, UnionBank, or other Philippine banks)
• Transaction history (deposits, withdrawals, wagers, winnings)

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Game history and betting patterns

3.5 Communications Data

• Records of communications with jillicrown customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and survey responses

4 How We Collect Your Data

jillicrown collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you browse or use the jillicrown platform. See Section 11 for our full Cookies Policy.
• From third parties: From identity verification providers, payment processors (such as GCash, PayMaya, and Philippine banks), fraud prevention services, and regulatory authorities where required by law.
• From publicly available sources: Where necessary for compliance purposes, jillicrown may verify information against publicly available records or databases.

5 How We Use Your Personal Data

jillicrown uses your personal data for the following purposes:

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jillicrown processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (RA 9160), PAGCOR regulatory requirements, and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for jillicrown's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where jillicrown relies on your consent — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

jillicrown does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other Philippine payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age in compliance with regulatory requirements.
• Fraud prevention and security services: Providers that help jillicrown detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Game software providers: Licensed game developers and live dealer studios whose games are available on the jillicrown platform, to the extent necessary for game provision and technical support.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory directive.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by jillicrown, subject to professional confidentiality obligations.

8 Data Retention

jillicrown retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if relevant to an ongoing dispute or legal proceeding.
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer for security or fraud investigation purposes.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for record-keeping purposes.

Upon expiry of the applicable retention period, jillicrown will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9 Data Security

jillicrown implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jillicrown platform
• Encryption of sensitive data at rest within jillicrown's secure data infrastructure
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for internal systems access
• Regular security audits, vulnerability assessments, and penetration testing
• Incident response procedures for detecting, reporting, and managing personal data breaches
• Staff training on data protection obligations and security best practices

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jillicrown. To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 15.

jillicrown will respond to all data subject rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, with notice to you.

11 Cookies Policy

jillicrown uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support our security and fraud prevention measures. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the jillicrown platform, including session management, login authentication, and security functions. These cannot be disabled.
• Functional cookies: Remember your preferences and settings (such as language and display preferences) to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use the jillicrown platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jillicrown platform. For strictly necessary cookies, no opt-out is available as they are essential to platform operation.

12 Minors and Age Restriction

If jillicrown becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that jillicrown may have collected data from a minor, please contact our Data Protection Officer immediately at the details provided in Section 15.

13 International Data Transfers

Where jillicrown transfers your personal data outside of the Philippines — for example, to game software providers or technical infrastructure providers located in other countries — we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection. jillicrown will not transfer your personal data to a country that does not provide adequate protection without your explicit consent or without implementing appropriate safeguards.

14 Amendments to This Policy

jillicrown reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, jillicrown will notify registered players via email or an on-platform notification prior to the changes taking effect.

The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how jillicrown protects your personal data. Your continued use of the jillicrown platform following any amendment constitutes your acknowledgment of the updated policy.

15 Contact Us & Data Protection Officer

jillicrown has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO using the details below.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with jillicrown's response to your data privacy concern.

This Privacy Policy was last reviewed and updated on January 1, 2026. jillicrown is committed to keeping this policy current and accurate. Players are encouraged to check this page periodically for any updates.